Returns & Complaints - 4legs

Returns and complaints

We want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your product, you have the right to return it within 14 days of receipt. Please follow these steps for a return or claim:

1. Return deadline: You have 14 days to notify us of your decision to return the product. This period begins once you receive the goods.
2. Notice: Please contact our customer service at retour@4legs.de or call +491724014154 to register your return.
3. Return: Send the product in its original packaging and in unused condition* to the following address:
   4Legs.de eK
   Meiendorfer Mühlenweg 21
   22393 Hamburg
   Germany
   
   
4. Important information: Please enclose the completed return form so we can clearly identify the return. (The return form is included with every shipment.)
5. Refund: After receiving and inspecting the returned goods, we will refund the purchase price (excluding shipping costs outside Germany) within 14 days. The refund will be made using the same payment method you used to place your order.
6. Shipping costs: Please note that we do not cover the shipping costs for returns.
7. Complaints: If you receive a defective or faulty product, please contact our customer service immediately. We will address your issue as quickly as possible.

Thank you for your understanding and cooperation. Your trust is important to us!

*The item must be clean and completely free of your pet's hair!